This has been one of our most-read articles among team leaders and business partners, and for good reason.f you're leading a team or driving strategic partnerships, you already know that measuring progress matters. Key Performance Indicators, or KPIs, are crucial tools to guide a team leader in steering their team...
Driving Operational Excellence: How BPO Leaders Can Build High-Performing, Cross-Functional Teams
For many large enterprise businesses worldwide, Business Process Outsourcing (BPO), operational excellence is the backbone of success. BPO leaders are tasked with delivering seamless service, maintaining efficiency, and exceeding client expectations—all while managing large, diverse, and often geographically dispersed teams. Achieving operational excellence isn’t just about meeting metrics—it’s about fostering...
Embracing Imposter Syndrome: The Seven Strategies Leading To A Path Of Authentic Leadership as a HR Business Partner
Image by javi_indy on Freepik Imposter syndrome often plagues even the most competent HR professionals, casting doubts on their achievements and capabilities. However, embracing this mindset can spark personal growth and authentic leadership within HR business partnering services. Here, we explore seven strategic approaches to turn these self-doubts into powerful...
Theme 1. Foundation. Defining Sustainable Growth in the MSSP/MSP World (Blog 1 of 6)
Image by freepik By George Liberopoulos (Co-Founder and CEO, Impactology)This is the first of six, monthly blogs crafted for CEOs and senior executives of MSPs/MSSPs navigating the leadership challenges of rapid growth. Together, we'll explore strategies to preserve your company culture as you scale and aligning employee development with your...