Managed service provider (MSP/MSSP) EMPLOYEE DEVELOPMENT PROGRAM
Take the first step toward building a high-performing team that thrives on trust, collaboration, and leadership. Scale your Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) business while preserving your company culture and aligning employee development with your growth aspirations.
Builders of trust. Experts in technology.
In the dynamic world of MSPs/MSSPs, growth is both an opportunity and a challenge. While increasing MRR and scaling rapidly can be empowering, unchecked growth often puts undue pressure on the very teams driving your success. Sustainable growth begins with prioritising employee development—ensuring your team grows in step with your business.
This starts with equipping employees with the principles of business partnering.
Historically, business partnering referred to internal consultants/advisors supporting functional success. Today, it’s more than a role – it’s an attitude. It’s about fostering collaboration, trust, and a deep passion for the business. It’s about understanding your work’s impact on clients and how cross-functional collaboration unlocks innovation and success.
The MSP/MSSP Employee Development Program equips your team with the tools, frameworks, language, and mindset they need to become trusted experts in prioritising exceptional client value. Through this program, your employees will develop the skills to break silos, embrace collaboration, and align their behaviors with your company’s mission and vision.
Ready to empower your team?
If you’re responsible for driving employee or business growth and want your team to ‘speak the language’ of business partnering while working in alignment to achieve your company’s goals, we’d love to hear from you. Let’s start the conversation today!
SOME COMPANIES WE’VE PARTNERED WITH
WHAT MAKES THIS MSP/MSSP EMPLOYEE DEVELOPMENT PROGRAM UNIQUE?
We Specialise in Developing Business Partners
This is our passion, our expertise, and what we excel at. We thrive on supporting the growth and development of employees in the MSP/MSSP space. Our focus is on establishing the core fundamentals of business partnering to drive sustainable growth through high-performing teams:
- Know yourself.
- Know your business.
- Know your colleagues.
- Know your clients.
Our approach combines research-driven tools and frameworks, real-world insights, and meaningful connections that foster trust across teams and organisations.
In a fast-paced, ever-changing industry, staying the same is simply not an option. Taking action is our priority—and we’re here to help you do the same.
The Business Partnering Playbook
Finally, a book that provides realistic and targeted advice to Business Partners!
Business Partners hold a vital role as trusted confidants with deep technical expertise, and their impact is evident across all business functions. Initially tasked with providing advice, they are now true collaborating partners, ideally placed to lead and manage change in the changing world of work and business. Yet as the Business Partner role has changed, there has been no pathway to develop the competencies essential for their success.
Until now. If you are a current or aspiring Business Partner – HR, Finance, Procurement, IT, Risk, Audit, Compliance, Legal, Marketing – this is the book for you.
EVOLVE shows you how to navigate service models and systems, build your commercial acumen and deliver value to your organisation.
CORE PROGRAM MODULES
KNOW YOUR BUSINESS
How MSP/MSSP employees can best
support their business model
We share a systematic and clear approach on what it means to think and act strategically while nurturing a strong commercial mindset for MSP/MSSP leaders and employees. This module is essential for the development of a mature and effective MSP/MSSP, covers the broad and inter-related areas of your company’s business model, and how to use this information to support the business and clients with informed decision-making as part of the overall business strategy.
KNOW YOUR STAKEHOLDERS
Without trust, technical skills
alone won't suffice.
Building and nurturing trusted and collaborative business relationships across your business is a foundational capability for any high-performing business. This module focuses on the role employees play in building relationships with internal stakeholders, clients and partners/vendors. We focus on the importance of building trust, effective communication skills, and maintaining a relevant presence in the business partnering relationship for optimal impact.
KNOW YOUR MACRO WORLD
Understanding external influences
helps optimise decision-making.
Effective business decisions are influenced by balancing both internal and external factors across different industries, markets and geographies. This module focuses on building a strong “outside-in” view of the world, and how macro-environmental factors impact a company’s direction. A solid understanding of the macro factors that impact the organisation, and is critical to effective decision making.
IT BUSINESS PARTNERING TOOLKIT
Improved stakeholder engagement
through high impact capabilities.
Participants will learn about the AC/DC Contextual Partnering Model, to help identify and understand the different delivery modes of a business partner depending on the MSP/MSSPs context and stage of growth. These tools provide a valuable insight into building a strong personal brand and how to amplify their impact by leveraging the different modes of business partnering in the right context.
LEARN DATA STORYTELLING
A vital “life” skill for
all MSP/MSSP Professionals
Storytelling plays a major role in all work contexts and done well, helps transform the relationships with clients, vendors/partners and on their business. This life skill can help unearth an IT team’s ability to better collaborate and negotiate better outcomes for the overall business. The result: creating a high-performance culture that thrives on action and outcomes, not just ideas.
KNOW THE VALUE YOU DELIVER
Measuring and articulating
the value you deliver
How do you know you’re having an impact? You need to know how to clearly articulate and measure the value your team delivers to your valued clients. It is knowing the trade-offs you make about what you do and what you don’t do as a team: this makes all the difference to all stakeholders. This module shares some high impact frameworks for you to use in assessing the value your business deliver individually and as a team.
THE CALL TO ACTION FOR MSP/MSSPs!
In today’s dynamic environment, businesses face increasing industry disruption, market uncertainties, risk, and rapid innovation. For any aspiring high performing MSP/MSSP team, more than ever, these considerations bring an increased responsibility for driving and owning business outcomes. This call to action for leaders and employees serves as a vital pillar in managing growth and preserving your company culture and staying relevant in the face of fast-changing industry and technology market trends. Setting the foundation and defining sustainable growth in the MSP/MSSP world, forms a key part helping scale growth and helping achieve core strategic goals.
Our MSP/MSSP development experience is tailored to develop a high-performing business partners, amplifying their business acumen, differentiating their capabilities and giving them an edge in the marketplace. Tailored to the MSP/MSSP sector, this course is suitable for all experience and backgrounds.
The learning outcomes for participants include:
- Equip themselves with the necessary behavioural attributes to meet the expectations of key internal and external stakeholders, vendors and partners.
- Establish a solid foundation of trust with their team, core stakeholders and other functions.
- Develop a personal brand – known as a consistent and trusted strategic advisor.
- Build their business acumen to complement their technical proficiency.
UNDERSTAND YOUR BUSINESS
How the HR Business Partners fits within and supports your company’s business model
UNDERSTAND YOUR STAKEHOLDERS
Without trust, your effectiveness as a HR and People & Culture business partner diminishes - regardless of how technically proficient you are
UNDERSTAND YOUR MACRO WORLD
Understanding the external influences that impact your business improves decision-making for HR and People & Culture professionals
YOUR HR and PEOPLE & CULTURE BUSINESS PARTNERING TOOLKIT
Build high impact skills for greater effectiveness across core stakeholder groups
DATA AS A STORYTELLING TOOL
A vital “life” skill for all HR and People & Culture Teams
KNOW & MEASURE THE VALUE YOU DELIVER
The core ingredient to driving team success
Guidance really helped
I really connected with and appreciated the style and approach. The one-on-one guidance really helped.
Helped me achieve
My goal was to maintain focus on my most important leadership priorities and this program has helped me achieve this.
Program helped me in so many ways
My learnings from this program have helped me in so many ways both personally and professionally.
Insights were innovative and pragmatic
I appreciated the extensive experience from a wide range of sectors to draw upon. The insights shared were innovative and pragmatic
Truly enriching and transformational experience
The guidance I have received has been instrumental in helping me to workout my overall vision and strategies for my career and personal goals. This has been a truly enriching and transformational experience.
let's connect...
If you’re ready to chat and share your aspirations, please fill in the form below to find out more about the MSP/MSSP Business Partnering Employee Development Program: